Terms & Conditions

Please take the time to read this before you order.

By ordering from our website you are entering into a legally binding agreement that you have read and except the terms and conditions below.

We reserve the right to adjust delivery costs at point of processing order if customer has selected the incorrect shipping item at time or ordering.

Goods will only be despatched after a confirmed payment has been received by way of credit or switch card supplied.

If customer is unable to accept delivery after first attempt then customer will be responsible for collection from the postal depot or local post office holding the goods or make payment for additional delivery arrangements. Welligogs will not accept any liability for late delivery of the goods and delivery time will not be of the essence of the contract.

Welligogs will not accept liability for non-delivery, where this is caused by circumstances beyond its control. All risks shall pass to the consumer upon delivery.

Most problems occur through poor size selection. It is unwise to always assume you are a certain UK size .We publish a very comprehensive size chart to enable you to check your foot  and clothing  measurements prior to ordering. Please take notice of these advices as this will save you a lot of time and also return postage costs.

Not all the boots on our site come out of the same factory so moulds are different. Even if you know your usual size it pays to use this chart and measure the length of your foot to confirm.

If you the customer order an incorrect size or are not happy with your choice of design or colour you have ordered, Welligogs Ltd are not responsible for the postage costs for returns or replacements. As with shopping online, the customer is unable to try on the goods before purchase so it is encumbent upon them to use our size chart information provided for assistance.

If you receive the incorrect order, or damaged boots please email or call us within 7 working days of receiving your order and we will send out a replacement pair or refund you in full once we have inspected the goods and checked the order.

We recommend you read our returns policy regarding refunds and exchanges.

By accepting these terms & conditions you understand and have read the returns policy on the website.

Warranty

All Rubber welly boots are guaranteed for 6 months from the purchase date. Leather boots are guaranteed for 12 months . We do suggest you keep proof of purchase for this purpose, no warranty is offered if we are unable to verify your purchase from us.

We only replace (not refund) worn boots or products that may be defective . If the same design is not available we will replace with a different design of the same quality product. The warranty period elapses 6 months or 12 months (depending on the product) from original purchase date regardless how often the product has been used.

In the case of a defective pair of boots or product you have up to 14 days from the purchase date to return goods for a refund or exchange. See our returns policy for details.

If an order is cancelled once payment has been made, a £2.50 administration fee may  be deducted from the refund. If cancelled after sending the customer will incur the postage costs.

Next day delivery

In the case when 24hr delivery is selected and ordered prior to midday we will have the product collected from our warehouse by our carrier that afternoon. Do not order after midday on a Thursday  when next day delivery is essential as you will most likely not receive untill the first working day after the weekend.

In most cases the product is delivered next day, strange as it may be there are some cases where Parcel Force  cannot deliver the item for 2 days after collection. Welligogs is not obliged to refund the whole or part of this delivery charge as this is beyond our control.

All customers should be prepared to allow 48 hours after close of business on the day of ordering for this next day service.  Particularly in busy periods like Christmas.