Had a phone call from my partners mother today to say that the wellies had arrived.
I would like to say a big thank you, to you and your company for your help and response to our problem. My partner is overjoyed and I must say it is refreshing to see that there are companies who value customers and the service that is given to them. A rarity today...
Many thanks again
Yours truly impressed
David 04/06/08
Terms & Conditions
- Please read this before you order.
- By ordering from our website you are entering into a legally binding agreement that you have read and except the terms and conditions below.
- We reserve the right to adjust delivery costs at point of processing order if customer has selected the incorrect shipping item at time or ordering.
- Goods will only be despatched after a confirmed payment has been received by way of credit or switch card supplied.
- If customer is unable to accept delivery after first attempt then customer will be responsible for collection from depot holding goods or make payment for additional delivery arrangements. Welligogs will not accept any liability for late delivery of the goods and delivery time will not be of the essence of the contract. Welligogs will not accept liability for non-delivery, where this is caused by circumstances beyond its control. All risks shall pass to the consumer upon delivery.
- Most problems through poor size selection , we publish a very comprehensive size chart to enable you to check your foot measurements prior to ordering. Not all the boots on our site come out of the same factory so moulds are different . Even if you know your size it pays to use this chart and measure your foot to confirm.
- If you the customer order an incorrect size or are not happy with your choice of design or colour you have ordered we Welligogs Ltd are not responsible for the postage costs of returns and replacements. As with shopping online, the customer is unable to try on the goods before purchase.
- If you receive the incorrect order, or damaged boots please email or call us within 7 working days of receiving your order and we will send out a replacement pair or refund you in full once we have inspected the goods and checked the order.
- By accepting Terms & Conditions you understand and have read the returns policy on the website.
- WARRANTY : All goods are guaranteed for 6 months from the purchase date. We do suggest you keep proof of purchase for this purpose , no warranty offered if we are unable to verify your purchase from us. We only replace (not refund) worn boots or product , if the same design is not available we will replace with a different design of the same quality product. The warranty period elapses 6 months from original purchase date regardless how often the product has been used.
- In the case of a defective pair of boots or product you have up to 14 days from the purchase date to return goods for a refund or exchange. See returns Policy for details.
- If an order is cancelled once payment has been made, a £2.50 administration fee will be deducted from the refund.
- NEXT DAY DELIVERY :In the case when 24 hr delivery is selected and ordered prior to midday we will have the product collected from our warehouse by our carrier that afternoon . In most cases the product is delivered next day , strange as it may be there are some cases where the carrier cannot deliver the item for 2 days after collection. Welligogs is not obliged to refund the whole or part of this delivery charge as this is beyond our control. All customers should be prepared to allow 48 hours after close of business on the day of ordering for this service.