I am still reeling from shock with regards the fantastic customer service I received from Welligogs The team were pleasant, helpful and knowledgeable about the product and kindly replaced my wellies without any hassle or stress. Welligogs have restored my faith in customer service and I would recommend anybody thinking of purchasing goods with your company. Thank you.
Michele O’Sullivan 06/08/2009
Shipping Costs
This is a Explanation of our delivery costs , as wellies vary in weight and are a bulky item outside of main UK delivery zones surcharges apply , particulary non UK destinations.
- STANDARD DELIVERY TIMES ARE 4-5 BUSINESS DAYS - allow up to 1 week for busy periods
- Delivery address given should be where someone is available to accept if possible.
UK MAINLAND £5.95
means you can order 1 pair or multiple pair up to 30kg for this rate - will go to all mainland postcodes except Highlands & Islands - 4-5 days Delivery timeNEXT DAY £9.50 UK Mainland only
means normal UK mainland zones only - multiple items allowed up to 30 kg . Note : although this is termed Next Day sometimes it can take 48 hours to arrive , customers selecting this method have to accept this is a possibility before continuing - Welligogs does not refund all or part of this charge if delivery is late.Note: You cannot select next day for Leather boots as these come from different source. Next Day does not include weekends - if you select this on a order placed on a Friday you may not receive untill the next Tuesday.
What is 2 KG LIMIT ?
This applies if your delivery address is outside a UK mainland postcodeWe can only send items up to maximum of 2kg for this rate - 1 single pair of new 2007 range Ladies Wellington boots typically comes in over 2KG in weight , this is the most common item we send so your order will need to be split and sent in 2 parcels so you will be charged double postage .
HIGHLANDS & ISLES 2 kg limit £7.80
means single item with a 2kg limit to Scottish Highlands & Isles , Isle of Man , Chanel IslandsSurcharge postcodes start with : GY ,JE , HS ,KW , KA27-28 ,IM , IV , PA20-49 ,PH17-26, PH30-44 ,PH49-50 , TR21-25 , ZE
HIGHLANDS & ISLES multiple items £16.00
means multiple items up to a 30 kg limit to Scottish Highlands & Isles , Isle of Man , Chanel IslandsSurcharge postcodes start with : GY ,JE , HS ,KW , KA27-28 ,IM , IV , PA20-49 ,PH17-26, PH30-44 ,PH49-50 , TR21-25 , ZE
NTH IRELAND - 2kg limit £7.80
means single item with a 2kg limit to all Nth Ireland postcodesNTH IRELAND - multiple £16.00
means multiple items with up to a 30kg limit to all Nth Ireland postcodesREP IRELAND up to 2kg £11.00
means items up to 2kg only , over this weight the delivery has to be split into 2 kg parcels and charged at same rate . Large 30kg boxes can be sent but rates vary throughout Europe - you can email request. Most orders for new 2007 range ladies wellingtons go over 2kg - your order will need to be split and sent in 2 parcels so you will be charged double postage .USA & CANADA
DO NOT ORDER ONLINE We will ship to North America but the weight of items selected will determine the postage - we suggest you select your products then copy & paste them onto a email and ask for the cost , we will come back to you quickly and you can make a decision , you will have to order by email not online.Europe
DO NOT ORDER ONLINE We will ship to Europe but the weight of items selected will determine the postage - we suggest you select your products then copy & paste them onto a email and ask for the cost , we will come back to you quickly and you can make a decision , you will have to order by email not online.LEATHER BOOTS £10
This means all orders for Leather Country boots cost £10 per pair ordered to normal UK mainland postcodes - allow 7 days delivery - contact for rates to all other areas. We do not offer next day delivery for this item because the boots go over the 2kg weight limit and therefore can cost you a lot for this service because they come from a different source.- WE RESERVE THE RIGHT TO CORRECT AT TIME OF PROCESSING ORDER IF WRONG RATE SELECTED BY CUSTOMER

