Thank you very much for your prompt reply and the replacement of the boots, which I love. My grandson is also very happy with his that I purchased,
What wonderful service, I am really pleased and will let lots of people know of your site,
Best wishes,
Jeanette
What wonderful service, I am really pleased and will let lots of people know of your site,
Best wishes,
Jeanette
Returns Policy
Wellington boots can be heavy. The best way to do this for (typical) adult boots is to send it Standard Parcel Force (small parcel receipted) through your local post office (e.g. typically one pair of ladies boots depending on size can be anything from 1.5kg (for basic printed wellies up to 2.3 kg for our new Hi-Grip wellie) it will cost between £4.50 to £6.85 . There is no need to send them 1st class or recorded or special delivery as you are just wasting money.
Leather Boots - If you are returning Leather boots return post will cost £10 by using Royal Mail Standard Parcels adding enhanced compensation to £200.
We cannot process any returns unless we receive the item back.
You may use the peel off label (second class with a Stafford address) at bottom of your invoice for the return but we will be charged for this and will therefore transfer this cost to you by charging your credit card .This will give you a cheaper return rate in most cases for heavy boots - if used this works out at £5.95.
Welligogs Ltd , Brocton Holme , Brocton , Stafford ST170TX
WARRANTY : All goods are guaranteed for 6 months from the purchase date. We do suggest you keep proof of purchase for this purpose , no warranty offered if we are unable to verify your purchase from us. We only replace (not refund) worn boots or product , if the same design is not available we will replace with a different design of the same quality product. The warranty period elapses 6 months from original purchase date regardless how often the product has been used.The warranty period covers only the original purchased item.

