Gift VouchersWe Accept The Following Cards

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Returns Policy

  • GENERAL RETURNS : You may return product for exchange / refund, however you need to pay postage to us and also the return postage if you are exchanging. If you are requesting a refund we do not refund the original postage cost to you.
  • OPTION 1 through your post office :
    Wellington boots can be heavy. The best way to do this for (typical) adult boots is to send it Standard Parcel Force (small parcel receipted) through your local post office (e.g. typically one pair of ladies boots depending on size can be anything from 1.5kg (for basic printed wellies up to 2.3 kg for our new Hi-Grip wellie) it will cost between £5.30 to £8.05 . There is no need to send them 1st class or recorded or special delivery as you are just waisting money.
  • Leather Boots - If you are returning Leather boots return post will cost no more than £9 by using Royal Mail Standard Parcels Service and adding enhanced compensation to £200.

  • We cannot process any returns unless we receive the item back.

  • If you are sending a smaller lighter item (fleece liners) send it 2nd class only.
  • You should always ask your post office which is the less expensive way to send as rates are applied differently by different post office staff.
  • Important : ask for & keep proof of posting in order that you have compensation coverage to £28 if article goes missing. We do not accept responsibility for returned product until we receive it.
  • You can re-use the original plastic bag you received your items in OR any light weight packaging is OK , our products do not damage in the mail so there is no need to purchase padded post envelopes or cardboard boxing.
  • Please return only to Stafford address below.
  • Please copy the invoice you received and return the original to us with a note explaining your requirements and also your phone number.
  • We do not advise customers to order multiple sizes for purpose of checking sizing with the view of returning unwanted pairs - we publish extensive size chart to solve this problem - we advise people to use the internal foot length measurements on the product page to check thier own foot length before ordering. Return for refund of pairs that do not fit will incurr a administration surcharge of £1.20 per pair plus.
  • EXCHANGING ONLY : You may also change design if you wish or if your replacement is not in stock. Send a note or copy of invoice with your purchase advising your desired exchange design and size to the above address and we will endeavour to send your replacement as soon as possible.
  • Our postage return to you is £5.95 for (e.g. ladies rubber boots) or £10 leather boots - smaller light items will cost less. If you have ordered online or by phone we can charge the card you originally used . If you ordered at a show enclose your cheque for £5.95 or your credit card details - if you are not happy to send your credit card details you may ask us to phone you for them.

  • All returns are to be sent to :

    Welligogs Ltd , Brocton Holme , Brocton , Stafford ST170TX

  • FAULTY PRODUCT : if you believe you have a legitimate defect on any of our product DO NOT AUTOMATICALLY RETURN , you must phone our office on 01785 662277 or email details of the problem , we will advise regarding your complaint .We do not refund on faulty items that have been worn- we will In the event of a legitimate fault replace the same product and size OR the same size in a alternative design if the design purchased is not available . We do not refund return postage costs unless authorised by HEAD OFFICE ONLY.
    WARRANTY : All Rubber boots are guaranteed for 6 months from the purchase date. We do suggest you keep proof of purchase for this purpose , no warranty offered if we are unable to verify your purchase from us. We only replace (not refund) worn boots or product , if the same design is not available we will replace with a different design of the same quality product. The warranty period elapses 6 months from original purchase date regardless how often the product has been used.The warranty period covers only the original purchased item.
    We Guarantee our leather boots for 12 months from date of purchase providing the care instructions have been reasonably followed.